London
North Eastern
Railway
LNER tour operator refund request
Important:
You cannot claim a refund more than 28 days after the travel date.
No refund will be granted if your train is delayed by less than 30 minutes.
Ticket details
Ticket Format
*
Select ticket format
LNER e-ticket
Printed / paper
Ticket source
*
Select ticket source
LNER4AGENTS
Third Party/Other
Ticket type
*
Select ticket type
Single
Return
Travel class
*
Select travel class
Standard
First class
Rate
*
Select rate
Low
High
Attach ticket (PDF or image)
*
Upload a PDF, JPG or PNG.
Choose file
Journey
Origin station
*
Select origin station
London Kings Cross (KGX)
Stevenage (SVG)
Peterborough (PBO)
Grantham (GRA)
Newark Northgate (NNG)
Lincoln (LCN)
Retford (RET)
Doncaster (DON)
Selby (SBY)
Brough (BUH)
Hull (HUL)
Wakefield Westgate (WKF)
Leeds (LDS)
Horsforth (HRS)
Harrogate (HGT)
Shipley (SHY)
Keighly (KEI)
Skipton (SKI)
Bradford Forster Square (BDQ)
York (YRK)
Northallerton (NTR)
Thornaby (TBY)
Middlesbrough (MBR)
Darlington (DAR)
Durham (DHM)
Newcastle (NCL)
Morpeth (MPT)
Alnmouth (ALM)
Berwick-upon-Tweed (BWK)
Reston (RSN)
Dunbar (DUN)
Edinburgh Waverley (EDB)
Edinburgh Haymarket (HYM)
Inverkeithing (INK)
Kirkcaldy (KDY)
Leuchars (LEU)
Dundee (DEE)
Arbroath (ARB)
Montrose (MTS)
Stonehaven (STN)
Aberdeen (ABD)
Falkirk Grahamston (FKG)
Stirling (STG)
Gleneagles (GLE)
Perth (PTH)
Pitlochry (PIT)
Kingussie (KIN)
Aviemore (AVM)
Inverness (INV)
Destination station
*
Select destination station
London Kings Cross (KGX)
Stevenage (SVG)
Peterborough (PBO)
Grantham (GRA)
Newark Northgate (NNG)
Lincoln (LCN)
Retford (RET)
Doncaster (DON)
Selby (SBY)
Brough (BUH)
Hull (HUL)
Wakefield Westgate (WKF)
Leeds (LDS)
Horsforth (HRS)
Harrogate (HGT)
Shipley (SHY)
Keighly (KEI)
Skipton (SKI)
Bradford Forster Square (BDQ)
York (YRK)
Northallerton (NTR)
Thornaby (TBY)
Middlesbrough (MBR)
Darlington (DAR)
Durham (DHM)
Newcastle (NCL)
Morpeth (MPT)
Alnmouth (ALM)
Berwick-upon-Tweed (BWK)
Reston (RSN)
Dunbar (DUN)
Edinburgh Waverley (EDB)
Edinburgh Haymarket (HYM)
Inverkeithing (INK)
Kirkcaldy (KDY)
Leuchars (LEU)
Dundee (DEE)
Arbroath (ARB)
Montrose (MTS)
Stonehaven (STN)
Aberdeen (ABD)
Falkirk Grahamston (FKG)
Stirling (STG)
Gleneagles (GLE)
Perth (PTH)
Pitlochry (PIT)
Kingussie (KIN)
Aviemore (AVM)
Inverness (INV)
Date of travel
*
Departure time (UK time zone)
*
Arrival date
Arrival time (UK time zone)
Date of submission
Tour operator details
Business name
*
Contact name
*
Contact email
*
Payment & references
Fare price (GBP)
*
Booking reference
*
i
Claim details
Reason for claim
*
Delay duration
*
Select delay duration
30-59 minutes
60-119 minutes
120+ minutes
Cancellation
Compensation preference
*
Select compensation preference
BACS
PayPal
Passenger & system details
Passenger name
*
Fields marked with
*
are mandatory.
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